Career Opportunities

Discover promising career opportunities at Lithos, where talent meets growth.

Current openings

We have one open position. If your experience fits, we would like to hear from you.

Support Engineer

LithosPOS runs the counter for more than 10,000 retail stores and restaurants across 60+ countries. When a till, kiosk or payment terminal stops behaving, the business stops selling — so support at Lithos is a frontline engineering job, not a script-reading one. As a Support Engineer you own the customer's problem end to end: reproduce it, diagnose it across the POS application, database, network and connected hardware, resolve what you can, and hand the rest to the product team with a clear, reproducible report.

You will work from our Calicut office at Govt. Cyberpark, alongside the same engineers who build the product. Because our customers trade in different time zones, the team works in rotational shifts, including nights.

What you will do
  • Respond to customer issues over calls, chat, email and remote sessions, and see each one through to resolution within agreed response times.
  • Troubleshoot the LithosPOS application across retail POS, restaurant POS, self-checkout, kiosk and appointment deployments.
  • Diagnose problems that cross layers — application errors, database queries, network and connectivity faults, and POS hardware such as printers, scanners, cash drawers and payment terminals.
  • Support live integrations: payment gateways, ERP connections, online ordering and delivery platforms.
  • Reproduce and document defects with clear steps, logs and evidence, then escalate to the engineering team and follow them to closure.
  • Set up, configure and roll out LithosPOS for new customers, and train their staff to use it confidently.
  • Keep the ticketing system accurate and add what you learn to the internal knowledge base so the next engineer solves it faster.
  • Feed recurring customer pain points back to the product team.
What we are looking for
  • 1–3 years in technical support, application support or IT support. Freshers with strong fundamentals and a genuine interest in retail technology are welcome to apply.
  • A degree or diploma in Computer Science, IT, Electronics or an equivalent background.
  • Solid software troubleshooting instincts — you isolate a problem methodically instead of guessing.
  • Working knowledge of databases and the ability to read and run basic SQL queries.
  • Understanding of computer networking fundamentals: IP addressing, DNS, ports, routers, Wi-Fi and common connectivity faults.
  • Comfortable with Windows and Android environments, and with connecting and configuring peripheral hardware.
  • Clear spoken and written English, and the patience to explain a technical fix to a non-technical shop owner.
  • Willingness to work rotational shifts, including nights, as part of a global support roster.
Good to have
  • Hands-on experience with POS, ERP or retail or restaurant software.
  • Exposure to payment terminals, card processing or self-checkout hardware.
  • Familiarity with ticketing and remote support tools.
  • Basic scripting or API and log analysis skills.
  • Additional languages, particularly Hindi, Arabic or Malayalam.
Why Lithos
  • Work on a product used daily by thousands of businesses in over 60 countries.
  • Sit with the product and engineering teams, so your findings change the software directly.
  • Learn the full retail technology stack — POS, kiosks, self-checkout, payments and ERP integrations.
  • Clear growth paths into senior support, implementation, quality assurance or product roles.
How to apply

Send your CV to [email protected] with the subject line “Application: Support Engineer”. Tell us briefly about a technical problem you solved for a customer and what it taught you.

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